We participated in almost the same composition, only one member of our team changed.
I was in the role of project manager. I drew a block diagram of the work of our solution. Defended the result to the commission.
Coordinated the work and formulation of tasks, kept the team focused on the goal, organized the workspace in GitHab, Asana, Miro.
Hackathon task: Development, testing and implementation of hypotheses on how to motivate online booking and shopping on the customer's website
Team: productowner, marketer, analyst and ux/ui designer.
My role was project manager. I facilitated meet-ups, kept the team focused on the task, organized active interaction with mentors, formulated tasks for team members, organized the workspace in Jira, Miro. Conducted 4 in-depth interviews with the target audience. Participated in the development of CJM, analysis of competitors and the final proposal for the customer.
I carried out the development and formalization of requirements, writing the TOR, agreeing the TOR with the Product owner and transferring parts of the TOR as tasks to work, compiling documentation, manual testing, drawing up a strategy and media plan for the project, searching for and hiring employees in the team.
Terms of reference for the designer - here
The designer was selected through a competition through a freelance platform
Out of 43 projects, 90% were completed according to plan during the year, in other cases of delays, the reasons were inaccuracy in the assessment of tasks and changes in requirements. Such predictability was achieved through frequent (daily for small tasks) monitoring of tasks, setting tasks with transparent deadlines, linked to the dates of media activity.
Of the 43 projects delivered during the year, 2 were over budget. The reasons for the excess are an incomplete description of the terms of reference and, as a result, an inaccurate assessment of the task. Budget control was carried out after a third of the tasks were completed, so in some projects the deadlines did not suffer.
In the future, in order to avoid budget overruns, I apply double coordination of the task: with the technologist (lead developer) and the project developer.
Of the 43 projects, 70% paid off, 10% did not pay off, the rest are in the process of reaching the planned profit.
✓ Increased the volume of orders by 10 times and sales by 8;
✓ Built a marketing department from scratch to 6 full-time employees;
✓ Created and configured 8 email marketing processes (including 2 autowebinars) in Getresponse.com;
✓ Developed 4 checklists, 5 instructions and 1 video briefing of 12 lessons for department employees in antitreningi.ru;
✓ Initiated improvements to the internal CRM system Oplatakursov (more than 9 TOR), which gave an increase in the effectiveness of the sales department up to 22%.
✓ Developed 5 lead magnets and landing pages for the company's service;
✓ GetResponse system has 8 sales funnel email marketing processes (including 2 autowebinars).One of the features and advantages of the company, I saw the skill of the founder of the company in conducting lectures, as well as the skill of public speaking.
This was a great advantage and we have focused on it.
During the cooperation, we organized and held more than 15 performances, and made the first attempts to go online.
Despite the fact that in 2015 this format was only gaining popularity and we were at the forefront.
And I will also note my contribution to the development of the sales department, developing scripts for it, hiring a manager, and implementing a CRM system from scratch.
Based on the results of the work, the main thing to highlight is the increase in the volume of concluded contracts - 1.5 times.
And also from scratch:
- Developed and promoted the company's website, with a monthly attraction of visitors from 3,000 to 7,000 people; + landing pages for the main services of the company.
- Written more than 20 selling texts;
- More than 100 articles for the website and advertising of the company have been published;
- Developed USP of the company and a guarantee for the company's customers;
- Developed advertising companies in YandexDirekt and GoogleAdwords;
- Implemented a system to attract customers through free and paid seminars from the company;
- Implemented CRM system in the company;
- An algorithm for conducting a transaction was built and registered, as well as scripts for answering calls and objections from customers;
- Conducted ongoing training and coaching sessions for sales managers to close deals;
- Developed and implemented a system for receiving applications from potential customers;
- Developed a motivation system for the sales department;
As well:
- Prescribed job descriptions for all employees of the company;
- A single portal of knowledge has been created, which is being supplemented to this day;
- Created principles and finalized the mission of the company;
- Developed a strategic plan for the development of the company;
- Developed the structure of the company;
- Conducted training sessions for the top personnel of the company on employee management, planning and goal setting;
- Created HR department;
- A theoretical part and briefing for employees of the construction department was developed;
- A plan for the development and goals of each employee of the company was developed based on their potential (conducted psychological testing and a dialogue session), in the context of the goals of the companies;